Hello Charles,
We sincerely apologise for the issue you have experienced. It seems our fulfilment team made an error with your order. Rest assured this occurrence is not normal nor a genuine reflection of our company. Upon receiving your message, our after-sales team took immediate action to rectify the situation. We have arranged for the correct item to be sent to your new chosen address, whilst also arranging a collection for the incorrect item. We understand the importance of resolving such issues promptly and efficiently, and we covered all costs associated with the return shipment, as stated in our terms and conditions.
We genuinely value your feedback, as it helps us improve our processes and ensure such matters are not repeated in the future. Once again, we apologise for any inconvenience this may have caused, and we appreciate your understanding. If you have any further concerns or require any assistance, please do not hesitate to reach out to our team. We are here to ensure your future experiences with us are nothing but exceptional.
Sincerely,
Josh
@CosmoGrill
