Delivery Information

UK Mainland

Offshore & International 

All offshore & International destinations are subject to delivery charges, based on the product, and require additional days for delivery. An estimation of both are listed below however, a final price will be provided at checkout;

Brexit Update: All orders made from European countries (Incl. Ireland) are subject to customs/duties and are payable when the product reaches the destination country. The responsibility of the aforementioned duties lies with the Customer. Unfortunately, we are unable to provide a fixed price but on average this charge is usually around 20% of the order value. Note any VAT charged on your order is separate to customs and duties required for the release of your item. This will not be refunded.

Refused Deliveries: Please note that if for any reason products are returned to us by our courier due to delivery refusal or multiple attempted delivery or missed custom payments. A fee will be deducted from your refund when received, inspected and processed back. This varies depending on the product, delivery address and amount of parcels dispatched. Deductions can range from £10 - £50.

Note: For any FREE promotional products that come back to us another will not be sent out, unless shipping is paid for. 

Pre-Orders

Sometimes our items are sold on a pre-order basis. In this case, we aim to deliver all pre-orders within the delivery time frame shown to you prior or at point of purchase. However, please note that some of our goods arrive from overseas, therefore there can be minor delays. In the unlikely event this occurs, we will get in touch with you as soon as possible with new delivery dates.

Note: If you have multiple items in your cart and any of them are for pre-order, the entire order will only be shipped once the pre-ordered item is available for dispatch. If you require non pre-ordered items urgently this can be arranged at a cost.

While we strive to meet our estimated delivery dates, we cannot guarantee the exact arrival time or be held liable for any delays caused by unforeseen events such as extreme weather conditions, transportation disruptions, customs delays, courier issues, or other factors beyond our control.

Although our courier achieves a 99% on-time delivery rate, we kindly request that you consider any time-sensitive or urgent requirements when placing an order. If you have specific delivery needs or deadlines, please reach out to our Customer Support team, and they will gladly assist you and explore possible alternatives, if available, to ensure your satisfaction.

Please note that in the event of a delay or your order arriving later than the estimated delivery date, we regret to inform you that we are unable to provide a free return solely based on this circumstance. Our standard free return policy is in effect and primarily addresses instances of product defects or packing errors. We highly encourage you to review our return policy and its associated details.

NOTE: To ensure a smooth delivery process and minimize errors, if multiple orders are placed under the same name and flagged by our system, all orders will be temporarily placed on hold. Our team will contact you to verify the details before dispatching any items. This helps us avoid mistakes and ensure the best possible service.