Our Business Address is;

Unit A7 Charles House,

Bridge Road

Southall

UB2 AB

Please note we do not accept returns to the above address, if you are intending to return your item following our return page guidance, please ensure your item(s) are returned to the below address;

Our Return Address is;

Unit A3 Middlesex Business Centre

Southall

UB2 AB

To show appreciation for all the amazing work you guys do we can offer a small discount, of 20% off barbecue covers when purchased with any full-priced barbecue.*

To claim this offer, please message us with proof of a valid NHS or military card and we will provide you with an individual discount code.

*This offer cannot be used in conjunction with any other offers and can be withdrawn at any time*

All our barbecues come with a 12 month manufacturer's warranty.

Please visit our product warranty page for more information.

Yes, each barbecue has an eCopy available to download on their relevant product page

Once your order has been dispatched it cannot be cancelled.

If your order has not been dispatched, we may be able to process a cancellation. This is not always be possible, but we will try our best to help.

Please always double check your order details before confirming your order. If in the event you would like to chnage your order, please contact us via email support@cosmogrill.co.uk.

Once you have placed an order, you should receive an order confirmation by email within a few minutes. Please also check your junk folder.

If you have still not received your order confirmation email, you will be able to see your order(s) by signing into your CosmoGrill account.

If you do not have an account then please contact us using the chat function or by emailing us on support@cosmogrill.co.uk. Please include your full name, email address and billing address.

We do not include receipts with orders, so the recipient will never know how much was paid!

We are sorry to hear that you have received the wrong item. Please contact us on support@cosmogrill.co.uk with your order number and we will be sure to help.

Please refer to our Delivery Page.

You can track your order directly on the courier's website by inputting the tracking number from your dispatch confirmation email or via your CosmoGrill Account found here.

If you missed your delivery and received a calling card from the courier, you can input your tracking reference on the website below to rearrange delivery:

https://track.dpd.co.uk/

We offer free Saturday & Sunday delivery for all UK Mainland address.

Unfortunately we do not offer Saturday or Sunday delivery to the following postcodes & areas :

Scottish Highlands : AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Channel Islands

Northern Ireland

Isle of Wight

Isle of Man

More information is available on the delivery page

Once your item has been shipped you will receive a text message from DPD likely the day before or on the day of delivery. You will then have the option to change the delivery date to your preferred date.

Our courier, DPD should leave a calling card, telling you they tried to deliver. Please call the number on the card to arrange a convenient day for your order to be re-delivered.

If you do not contact DPD, they'll try to deliver your order on the next working day. If this delivery attempt also fails, your order will automatically returned back to us.

If you cannot contact DPD, or if you have any other issues with your delivery, please contact us using the chat function or email us on support@cosmogrill.co.uk.

If your order is being delivered outside the UK, including Jersey, VAT should not be charged, as these regions are outside the UK VAT jurisdiction. However, due to system limitations, our website currently applies VAT to all orders.

Before placing your order, we strongly advise checking with your local tax authority to confirm whether you are eligible to claim a VAT refund. Once an order has been placed, we are unable to process VAT refunds on our side.

Returns can be accepted within 28 days in its original packaging, unused and disassembled.

Any missing parts or fault with the product need to be reported as soon as possible after delivery within 14 working days.

In all circumstances, you are responsible for any loss or damage to the item before it is received by us during the return shipment (except when caused before receiving it during the original delivery to you), Should this occur it will be deducted from any refund made to you. 

Please refer to our Return Policy page for more information.

We are happy to offer a FREE return/collection for your barbecue(s) in exchange for store credit equal to the full amount of your purchase. For more info, check our Return page.

All major credit and debit cards are accepted, including; Switch/Maestro, Visa, Visa Electron, MasterCard and AMEX.

We also accept payment by PayPal, Google Pay, Apple Pay and Klarna.

We will automatically process your refund after inspection to your original payment method. You'll receive an email when your refund has been processed.

Please allow 3-5 working days for your refund to appear in your account after it has been processed. This timeframe is determined by your bank, please contact them directly if you require any further information.