Bought a hybrid grill, arrived promptly.
Very good price and the bbq grill is great quality, better than expected.
A part was missing and Kiran swiftly responded and sent out another part.
Great service.
CosmoGrill Reviews 190
•
4.3
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Ian provided a service that was exemplary, which in this day and age was a breath of fresh air. Both his listening skills and resulting decision making were first class. One very happy customer!
Epic BBQ
Just great product - solid and good quality!
Customer service is also amazing - I was missing a screw and they sent it via post straight away!!!
Product was not good quality and damaged. Customer services were the worst that we have ever experienced. We decided to give it up as a bad experience and decided not to pursue with trying to get things sorted out.
Company details
Written by the company
Pioneers in the latest of Gas, Charcoal and Hybrid Barbecues. With a passion to invigorate vibrant flavours with the latest cooking technology has to offer. We pride ourselves in providing a personal service second to none. There is outdoor grill for everyone. What will you pick today to start or improve your barbecuing journey.
Contact info
Unit A3, Middlesex Business Centre, UB2 4AB, London, United Kingdom
- 02081912091
- support@cosmogrill.co.uk
- cosmogrill.com
4.3
Excellent
190 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Exemplary Customer Service
Ian provided a service that was exemplary, which in this day and age was a breath of fresh air. Both his listening skills and resulting decision making were first class. One very happy customer!
Date of experience: 31 March 2025
Ian has been fabulous
Ian has been fabulous, from pre-sales through to order, a great company and super service, cheers!
Date of experience: 01 April 2025
Epic BBQ
Epic BBQ
Just great product - solid and good quality!
Customer service is also amazing - I was missing a screw and they sent it via post straight away!!!
Date of experience: 31 March 2025
Bought a hybrid grill
Bought a hybrid grill, arrived promptly.
Very good price and the bbq grill is great quality, better than expected.
A part was missing and Kiran swiftly responded and sent out another part.
Great service.
Date of experience: 29 March 2025
Looks a lovely bbq
Looks a lovely bbq. Only just built it. That took two of us 3 hrs but quite straight forward
Not used yet
Date of experience: 28 March 2025
Worst experience that we have ever had
Product was not good quality and damaged. Customer services were the worst that we have ever experienced. We decided to give it up as a bad experience and decided not to pursue with trying to get things sorted out.
Date of experience: 10 March 2025
Reply from CosmoGrill
Hello Alan,
Thank you for your feedback. We’re very sorry to hear that your experience with us was not a positive one.
While rare, we acknowledged that your item arrived with transit issues. We work with DPD due to their strong track record for reliable deliveries, but when issues do occur, we aim to resolve them as swiftly as possible. Our support team responded promptly and offered replacement parts for the concerns raised. When additional damage was later discovered, we extended our support again.
We understood that you preferred to return the item. However, as the original packaging had already been discarded, we were unable to proceed with a return in line with our returns policy, which requires items to be in their original packaging for a safe and secure return.
That said, we’re happy to make an exception in this case and accept the item back, provided it has not been used and is securely packaged in suitable alternative boxes for transit. Should you require any further assistance, our team is still here and happy to help via [support@cosmogrill.co.uk].
Kind regards,
CosmoGrill
Great BBQ
Great BBQ, and the after sales service was great, especially Jasmin. I would recommend a BBQ from Cosmo Grill.
Date of experience: 27 March 2025
Kiran was extremely helpful
Kiran was extremely helpful ! Thank yoy
Date of experience: 26 March 2025
Top quality and very easy to build
Top quality and very easy to build
Date of experience: 20 March 2025
I purchased the XXL CosmoGrill and it…
I purchased the XXL CosmoGrill and it arrived promptly in 2 packages. With trepidation I opened the boxes with the intention of assembling it by myself. 2 hours later I was finished!! Now that is not a testament to my diy skills but indeed a huge indictment of the quality of both the product and indeed the instructions and packaging, all necessary nuts, bolts and other essentials were clearly marked both in the instructions and on the packaging!
Thank you CosmoGrill for the care and consideration you have taken to give your customers the best possible experience and product!
Date of experience: 20 March 2025
Great Product needs manual update!!!
Great product but needs manual update urgently as you might need to reassemble if not first parts placed on the right way. Unfortunately I placed them wrong as there was no indication to make sure the side parts of grill to be placed in a certain way and spend to much time with it. Other than thay its a great grill. Used it 6 times so far and seems great in all aspects. Check the pictures so you dont make the same mistake i did and spend too much time building it 😃
Date of experience: 26 February 2025
Very good but expensive service.
Delivery of the requested spare parts was very quick and efficient, but very expensive.
Date of experience: 30 January 2025
Very bad quality vs price tag
Very bad quality vs price tag
Caled cosmo grill for some parts that went rusty in a short period of time and they ignored my request and instead sent me a link to the item to purchase
Date of experience: 23 January 2025
Reply from CosmoGrill
Hi Mr Vasile,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and the concerns raised regarding your barbecue.
At CosmoGrill, customer satisfaction is our top priority, and we strive to resolve all issues promptly. We apologise if your request was not handled as expected – this is certainly not typical of our service. There may have been some confusion, and we’d like to make things right.
Please reach out to our after-sales support team at [support@cosmogrill.co.uk], and a member of our team will be happy to assist you with your concerns and find a resolution.
We value your feedback and are committed to ensuring your experience is a positive one.
Kind regards,
CosmoGrill
The grill looks great
The grill looks great - good design and really looks the part. It was difficult to put together though... it took two of us working together 3.5 hours to get it right!
Date of experience: 29 December 2024
I recently received a cosmo grill bbq…
I recently received a cosmo grill bbq as a Christmas present, there was a small issue with it but we had a speedy resolution to the problem thanks to Kieran who was so helpful and quickly replied to my messages. I definitely recommend cosmo grill and look forward to the warmer weather so I can use it.
Date of experience: 03 January 2025
Missing parts
Got this for a Christmas present for my husband (his request) it arrived in multiple boxes with some elements outside the box and wrapped in random cardboard for other products. The BBQ took quite a while to assemble and there were parts missing i.e. gas connector and some holes don't align which was a real downer given all the effort to build.. I get the impression this was a previously returned product that has sent back out again. Have reached out to customer service to try and resolve.
If it had been in working order it looks really good, fingers crossed CS are responsive.
Date of experience: 30 December 2024
Reply from CosmoGrill
Hi Jill,
Thank you for sharing your feedback with us. We’re very sorry to hear about the issues you experienced with your barbecue, and we sincerely apologise for any inconvenience this has caused.
We’d like to assure you that all items sold directly from our website or through authorised resellers are brand new unless explicitly stated otherwise. The packaging concerns and missing parts you described are certainly not the standards we strive for, and we understand how frustrating this must have been.
Please do get in touch with our customer support team at [support@cosmogrill.co.uk], providing your order details, so we can prioritise resolving this for you. Thank you for your patience and understanding. We are confident we can make this right for you and help you enjoy your barbecue as intended.
Kind regards,
CosmoGrill
Josh on customer service was brilliant…
Josh on customer service was brilliant helped me out via whatsapp with advice on putting the bbq together also advised me about the additional products i was looking to get for the model i have
Date of experience: 14 December 2024
Brilliant seller EVRE and Customer Service
I bought an armchair with a footrest through B&Q from EVRE b rown imitation leather that perfectly matches my sofa. At the end of assembling the armchair, it turned out that there was a hole in one of the armrests and the other had scratch marks. I reported the problem through the B&Q website, which slightly lengthens the waiting time for contact with the seller, but contrary to my concerns, it did not take long. I did not want to return the whole things, because I really liked the set, so only the elements I indicated were replaced. The replacement was quick and efficient. I have a comfortable armchair with a footrest at home, free from defects. I recommend the company and the set.
Date of experience: 13 December 2024
Reply from CosmoGrill
Hello,
Thank you for your wonderful review and for sharing your experience with EVRE, our parent company! We’re thrilled to hear your positive feedback, and we’ll be sure to pass it on to the relevant team. If there’s anything we can assist you with here at CosmoGrill, please don’t hesitate to let us know - Happy Holidays!
Kind regards,
CosmoGrill
We used it for the first time today it…
We used it for the first time today it is a lovely bit of kit. Glad I bought it my lady is over the moon about it.
Date of experience: 07 December 2024
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